Vaga Home Office: IP Telephony Engineer Sênior (4787) na empresa Keep Simple

🏢 Empresa: Keep Simple

📍 Local: Remoto

💼 Tipo: Pessoa Jurídica

🏠 Modelo: Remoto

📋 Descrição da Vaga

Come work for a large global financial and insurance products company! This is your chance !!

Start a successful career in a renowned company in the international market! Great opportunity!

Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.

🎯 Responsabilidades

This role previously supported traditional Cisco IP telephony engineering and system design. Following migration from Cisco to Content Guru, the position has shifted to Verint PCI compliance and onboarding work, with occasional legacy Cisco telephony coverage during the transition. 

As the environment continues moving away from traditional Cisco telephony, the role is expected to concentrate increasingly on Content Guru support.

Business Context and Key Challenges:

• Supports telephony environment as it transitions from Cisco IP telephony to Content Guru, with a near-term focus on Verint compliance and onboarding;
• First 3–6 months: drive Verint PCI compliance activities and onboarding, provide occasional Cisco telephony engineering coverage, and begin building Content Guru support capability;
• Key priorities: Verint PCI compliance and onboarding, ramping Content Guru support, and winding down traditional Cisco telephony engineering scope.

Key Responsibilities:

• Lead Verint PCI compliance activities for the US telephony/recording environment, including configuration, validation, and audit readiness;
• Manage Verint onboarding for new sites, systems, and users as part of the compliance program;
• Provide occasional Cisco IP telephony engineering and system design coverage during the Cisco-to-Content Guru transition;
• Build up Content Guru platform support and engineering capability as the environment shifts away from Cisco telephony;
• Design, test, and validate PCI DSS controls across recording and IVR platforms;
• Partner with compliance and security teams to document and remediate PCI-related findings;
• Provide technical guidance on telephony architecture decisions through the multi-platform transition period.

✅ Requisitos

Required Skills and Qualifications:

• Hands-on IP telephony engineering (Cisco UCM/CUBE/voice gateways) at principal level, including system design experience;
• Verint recording/compliance platform experience, including PCI DSS control implementation and system onboarding;
• Working knowledge of PCI DSS requirements as applied to telephony and call recording environments;
• Exposure to Content Guru or a comparable cloud CCaaS platform, or demonstrated ability to ramp quickly on new telephony platforms;
• Fluent English, written and spoken: able to work directly with US business and compliance stakeholders and interview in English;
• Experience collaborating across international, multicultural teams and time zones;
• Strong ownership and autonomy, able to operate independently on compliance-driven deliverables with minimal supervision.

Preferred Skills:

• Direct hands-on experience with the Content Guru platform;
• PCI DSS certification or QSA-adjacent audit exposure;
• Experience in insurance or other regulated, enterprise-scale environments;
• Cisco voice certifications (CCNP/CCIE Collaboration) from prior telephony engineering work.

Experience Requirements:

• 8+ years in IP telephony engineering, with principal-level ownership of system design and architecture decisions;
• Demonstrated delivery in a compliance-driven capacity (PCI DSS or comparable regulated framework);
• Track record supporting platform migrations/transitions (e.g., legacy telephony to cloud CCaaS) in enterprise environments.

Education and Certifications:

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent hands-on experience;
• PCI DSS-related and/or Verint certifications preferred; Cisco voice certifications (legacy skillset) a plus.

Working Model and Collaboration:

• Main stakeholders: compliance/security teams, Verint platform team, and the Content Guru transition team;
• Flexibility expected around compliance audit windows, Verint onboarding events, and occasional legacy Cisco telephony support.

🎁 Informações Adicionais

Modelo de contratação:

• PJ.

Forma de atuação:

• 100% Remoto.

📊 Etapas do Processo Seletivo

1. Cadastro
2. Teste Comportamental
3. Entrevista RH
4. Entrevista Cliente
5. Contratação

🏢 Sobre a Keep Simple

Somos uma empresa de consultoria em TI com mais de 10 anos no mercado e contamos com um time de especialistas em recrutamento tech. Nosso processo é 100% focado na experiência de quem tanto importa, o candidato.

Optamos por fazer a diferença e temos orgulho em dizer que todos que passam pela Keep Simple se sentem especiais. Possuímos um ambiente descontraído, colaborativo, e adotamos o ágil de verdade.

Faça parte da nossa história, #vemprakeep 💙🚀

💡 Dicas de Ouro para Conseguir uma Vaga Home Office

1. Entenda como funciona a CLT para trabalho remoto

A legislação brasileira reconhece o teletrabalho como modalidade formal de emprego. Empregadores devem fornecer equipamentos ou pagar auxílio para uso de equipamento próprio. O contrato deve especificar claramente as condições do home office. Conhecer seus direitos evita problemas futuros.

2. Cuide da saúde mental trabalhando de casa

O isolamento do home office pode afetar o bem-estar se não for gerenciado. Reserve momentos para interações sociais, mesmo que virtuais. Faça pausas regulares com a técnica Pomodoro (25 min de foco, 5 min de pausa). Evite comer na frente do computador e saia de casa ao menos uma vez por dia.

3. Desenvolva a habilidade de aprendizado contínuo

O mercado de trabalho remoto valoriza profissionais que se atualizam constantemente. Dedique ao menos 30 minutos por dia para aprender algo novo: cursos na Coursera, Udemy ou YouTube, podcasts do setor. Certificações recentes no currículo são diferenciais reais em processos seletivos.